Last updated: June 13, 2025

Refund and Return Policy

Thank you for shopping with us. We want you to be happy with your purchase. Please read this policy carefully so you know your options if something goes wrong with your order.

Our Return Window

You may return most items within 30 days of the date you received your order. After 30 days, we are unable to offer a refund or exchange.

Items That Can Be Returned

To be eligible for a return, your item must meet all of the following conditions:

  • The item is in its original, unused condition
  • The item has not been worn, washed, or altered
  • All original tags are still attached
  • The item is in its original packaging
  • You have a receipt or proof of purchase

Items That Cannot Be Returned

For health, safety, and personalization reasons, the following items are not eligible for return or refund:

  • Custom or personalized items (such as items engraved or embroidered with your name, lodge name, or lodge number)
  • Digital downloads or printable items
  • Gift cards
  • Items marked as “Final Sale” at the time of purchase
  • Items that have been worn, washed, damaged, or altered after delivery
  • Items returned after the 30-day window has passed

How to Start a Return

To start a return, follow these steps:

  • Step 1: Contact us by email at [your email address] within 30 days of receiving your order. Include your order number and the reason for your return.
  • Step 2: Wait for us to send you return instructions. Do not send items back without contacting us first.
  • Step 3: Pack your item securely and ship it back to us using a trackable shipping method. You are responsible for return shipping costs unless we made an error or the item arrived damaged.
  • Step 4: Once we receive and inspect your return, we will notify you by email about whether your refund has been approved.

Refunds

If your return is approved, we will process your refund within 5 to 10 business days. The refund will be sent to your original payment method. Please keep in mind:

  • It may take additional time for your bank or credit card company to post the refund to your account.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • If your refund is late, first check with your bank. If you still have not received it after 10 business days, contact us at [your email address].

Exchanges

We offer exchanges for items that are defective, damaged, or if you ordered the wrong size. To request an exchange, contact us at [your email address] within 30 days of receiving your order. Please include your order number and describe the issue.

If you need a different size and your item is not defective, we recommend returning the original item and placing a new order once your return is approved.

Damaged or Defective Items

If your item arrived damaged, defective, or we sent you the wrong item, please contact us right away at [your email address]. Include the following:

  • Your order number
  • A description of the problem
  • Clear photos of the damaged or incorrect item

We will work quickly to make it right by sending a replacement or issuing a full refund at no extra cost to you.

Sale and Discounted Items

Items purchased at a discount or during a sale may be returned under the same conditions listed above, unless they were marked as Final Sale at the time of purchase. Final Sale items cannot be returned or exchanged for any reason.

Gifts

If you received an item as a gift and it was shipped directly to you, you may be eligible for store credit in the form of a gift card. To request this, contact us at [your email address] with your information and a description of the item.

If the item was not shipped directly to you as a gift, the refund will go back to the original buyer’s payment method.

Return Shipping Costs

Unless we made a mistake or your item arrived damaged, you are responsible for paying return shipping costs. We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item if it is not tracked.

Contact Us

If you have any questions about this policy, please reach out to us:

  • Email: [your email address]
  • Mailing Address: [your business address]
  • Phone: [your phone number]
  • Business Hours: [your hours]

Note: This page is a template created for general informational purposes only. It does not constitute legal advice. Laws regarding refunds and returns can vary by state and situation. You should consult a licensed attorney to review and customize this policy for your specific business needs before publishing it on your website.